Terms and Conditions
Welcome to KAEINI.COM. By using this website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. General Information
KAEINI is a company based in Florida, USA, that sells limited-edition deskmats, apparel, stickers, and related products. Our website is accessible to users worldwide, though we primarily ship within the continental United States, including U.S. Territories, Puerto Rico, and the Virgin Islands. International shipping is available upon request to select countries. By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these terms.
2. Eligibility
There are no specific age restrictions to use KAEINI.COM or purchase our products. However, we recommend that users under the age of 18 seek parental or guardian supervision before making any purchases or entering personal information on our website.
3. Account Creation and Personal Data
- Account Creation: Users are not required to create an account to purchase products. However, creating an account allows for a more seamless shopping experience by saving information such as your email and purchase history.
- Data Storage: If you choose to create an account, we collect and store your email and purchase history unless you request that your account be deleted. If you request account deletion, all associated data is permanently removed from our systems.
- Marketing Communication: We may use your email address for marketing purposes if you opt in. Users who do not opt in will only receive emails related to account activities, such as order confirmation, shipping updates, and password resets.
4. Intellectual Property
All content on this website, including product designs, logos, images, and text, is the intellectual property of KAEINI or its licensors. You may not use, reproduce, distribute, or exploit any content without prior written consent from KAEINI. Unauthorized use may result in legal action.
5. Payment Terms
- Payment Gateway: We use Stripe as our secure payment processor. All payments made on KAEINI.COM are processed in accordance with Stripe’s terms and conditions.
- Transaction Security: We ensure that all transactions are encrypted and secure. However, KAEINI is not responsible for any loss or damage caused by unauthorized access to your payment information unless such access is due to a breach of our system.
6. Shipping and Delivery
- Shipping Locations: We primarily ship to the continental United States, U.S. Territories, Puerto Rico, and the Virgin Islands. International shipping is available to select countries upon request.
- Processing Time: Orders are processed within 24-72 hours, excluding weekends and U.S. holidays. Shipping times will vary based on your location and selected shipping method.
- Shipping Insurance: All orders are shipped insured. For more details, please refer to our Shipping Policy.
- Damaged or Lost Shipments: KAEINI is not responsible for damages or losses that occur during shipping. However, we will work with the customer to submit a claim to the shipping carrier and resolve the issue.
7. Returns and Refunds
Due to the limited-run nature of our products, we do not offer refunds or exchanges unless a product arrives damaged or defective. For more details, please refer to our Refund Policy.
8. Dispute Resolution
In the event of a dispute between you and KAEINI, we are committed to resolving the issue in a fair and timely manner. By using this website, you agree to resolve any disputes through arbitration, rather than in court, except for matters that may be brought to small claims court. Arbitration will be conducted in accordance with the rules of the American Arbitration Association. You waive the right to participate in any class action or collective proceeding.
9. Limitation of Liability
KAEINI shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or any products purchased through the website. Our liability is limited to the amount paid for the product in question.
10. Third-Party Services
We use Stripe for payment processing. By making a purchase, you agree to comply with Stripe’s terms and conditions. KAEINI is not responsible for any issues arising from Stripe’s services. At this time, we do not use any third-party marketing services that collect or use the data stored on our website.
11. Changes to Terms and Conditions
KAEINI reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site following any changes constitutes your acceptance of the revised terms.
12. Contact Information
If you have any questions about these Terms and Conditions or any other policies, please contact us at [email protected].